FAQs

If your order has not yet been dispatched we can modify or cancel your order. If it has already left our warehouse we unfortunately cannot make any further changes.

SOLID GOLD, AND MADE TO ORDER PIECES CANNOT BE CANCELED ONCE THE ORDER IS PLACED.

All ready to ship orders are dispatched within 1-3 business days. If you ordered from our made to order collections please see our policy regarding made to order pieces.

Due to fraud detection technology on our website, if your order has been flagged we will reach out to you to confirm some additional details for safety purposes. Once you’re able to send that through your order will be cleared for dispatch.

Yes! We ship globally with standard and express post options. This only excludes Iran due to US sanctions. If you are hoping to place an order to Iran we recommend finding an alternative shipping address like Turkey, or Dubai.

All of our orders are shipped from Byron Bay, Australia.

Standard Post: Up to 7 days. Delivery times vary by location.

Express Post: Usually 1–3 business days (AusPost estimate).

Please note: Timeframes are estimates provided by Australia Post. Delays may occur during busy periods.

• DHL Express: Fastest and most reliable shipping option. All shipments are delivered within 3-5 business days.
• Australia Post Express: Shipments are generally delivered between 4-10 business days.
• Australia Post Standard Shipping: Shipments are generally delivered between 12-25 business days.

A tracking number will be provided once your order has been dispatched, so you can keep an eye on your package as it makes its way to you.

Please note: Timeframes are provided by our freight partners. Delays may occur due to customs, busy periods, or factors outside of our control.

Our shipping prices are live rates set by our freight partners. Please check the shipping amount at checkout for the most accurate shipping price - this amount is updated real time.

FREE SHIPPING THRESHOLD:

AU: Free express shipping on orders over $300 AUD

Rest of the world: Free express shipping on orders over $550 USD/ 480 EUA

ll solid gold pieces automatically qualify for free freight shipping with insurance.

Please check the tracking number provided for shipping updates, once the package has been scanned over to the local postal provider you can contact them for a more detailed update of your parcel.

Items that are taking longer than usual could be awaiting pick up at your local post office.

Azadi Adornments unfortunately bears no responsibility for orders that are taking longer than expected to reach your destination. If you require further information about where your shipment may be, please reach out to our care team: support@azadiadornments.com

Unfortunately we do not offer refunds at this time.

If you have changed your mind, you are able to exchange your pieces within 5 days of receiving your shipment. Please note that this policy does not apply to final sale items.Please see our refund policy for the full details on this process.

Yes, our solid gold pieces have a 2 year warranty, and the rest of our designs come with a 6 month warranty. For more information on what our warranty covers, please see our returns policy page.

If you have changed your mind you are able to exchange your pieces within 5 days of receiving your shipment. Please note that this policy does not apply to final sale items.

Please contact us at support@azadiadornments.com with your order number, and which items you wish to exchange in your order.

We will issue you a store credit once the jewellery has been received, and quality checked.

Please ensure that you keep a copy of your tracking number, as we cannot offer any store credit or replacement if the shipment goes missing.

SOLID GOLD PIECES ARE FINAL SALE AND CANNOT BE EXCHANGED. 

Any sale items, made to order pieces, our solid gold collection, gift with purchase, and gift cards are not eligible for return or exchange.

If a faulty item is received, please contact us at support@azadiadornments.com with images of the jewellery fault, within 4 days of receiving the piece to start the returns process. If the item is deemed to have a manufacturing fault, a replacement will be issued. A refund will be issued if we cannot repair or replace the item.

Our solid gold pieces are made from 9k or 14k gold.

Yes, our solid gold pieces come with a 2 year warranty. For more information on what this warranty covers please see our policy page.

As our solid gold pieces are handmade piece by piece just for you, we cannot offer any returns and exchanges on these items.

We have created an easy guide to find out your ring size from home.

Every solid gold piece is made to order. Once you place your order we endeavor to have it ready to ship for you within 5 weeks. However due to demand and stone availability this can sometimes take up to 7 weeks. We thank you for your patience whilst we craft your timeless heirloom for you.

Yes, every solid gold order will have free order protection automatically added to it so you can rest assured that you’re covered in the event that anything may occur to your shipment.

Made to order pieces take 6-8 weeks to make and dispatch to you.

Please note that we cannot cancel made to order items, as they are being crafted just for you. We thank you for your patience as we work on your order.

All solid gold designs are final sale, however all other full price made to order pieces are eligible for exchange. Please see our exchange process here.

Azadi pieces are made from a range of different base metals to ensure that we can offer high quality, affordable pieces for everyone. All of our pieces are nickel free. For more information on a specific item please see the product description.

For all jewellery that is not solid gold or silver, we recommend you always take off your jewellery before swimming, showering, or applying personal care products.

When not in use, store your pieces in a protective pouch or jewelry box to help prevent scratching and tarnishing. 

AZADI ADORNMENTS DOES NOT BEAR ANY RESPONSIBILITY TO THE MAINTENANCE OF YOUR JEWELLERY.

To preserve the beauty of your brass and plated jewellery, avoid contact with moisture, perfumes, lotions, and cleaning products, as these can damage the plating. Always take off your jewellery before swimming, showering, or applying personal care products. To clean, simply wipe your gold-plated pieces with a soft cloth to remove any oils or dust. Avoid using abrasive cloths or cleaners, as they can scratch and wear down the plating. When not in use, store your jewellery in the provided packaging to protect it from air, moisture, and potential damage.

See full details on our jewellery care instructions page.

Azadi Adornments founder, Nahal, designs every piece you see on the website.

At this time Azadi Adornments does not offer custom sizing or designs, please see the product info for sizing information on the piece you wish to purchase.

We try to restock our best sellers as frequently as possible. However if your preferred piece is out of stock, we recommend signing up for restock notifications on the product page. Once restocked, you will receive an email.

We are an Australian store and ship all pieces from Australia. If you’re based in Australia your shipment will not incur any extra charges after purchase.

If your address is in the US, we cover tariffs for you.

If you are based in the EU and UK, your shipment is subject to duties and/or VAT. 

Other regions may be subject to import taxes depending on the country.

For clarity on what duties may apply to you, please contact your local customs office.

No, we don’t currently have one.

Not often, however if you feel like you’re aligned with the Azadi vision, and have built a strong community we would love to hear from you! Send us a DM at @azadi.adornments