Cancellations on Pre-Ordered Items

If you have ordered a pre-order item you are able to cancel your order before it has been dispatched.

Please email: with your order number and name so we can start the cancellation & refund process for you.

The order cancellation request ONLY goes through once you have contacted us via email.


If you have changed your mind, you are able to exchange your products before they have been dispatched.

Please contact us at with your order number, and which items you wish to exchange in your order.

We do not offer exchanges or returns for change of mind once your order has been received so please choose your piece carefully. The size & dimensions of each piece are provided in our product descriptions, we recommend looking over these to avoid disappointment.

Faulty item returns

If a faulty item is received, please contact us at to start the returns process within 7 days after receiving the item. If the item is deemed to have a manufacturing fault, a repair or replacement will be issued. A refund will be issued if we cannot repair or replace the item.

Return postage of items with manufacturing faults will be covered by Azadi Adornments.

✨ Please consider and follow the recommended care instructions sent out with each order and outlined on our jewellery care page. Those considered faulty due to reasonable general wear and tear or customer mistreatment will not be considered for replacement or refund.